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Below are some possible solutions though these are only provided as a guide and may not apply to your particular system. The wide variety of computer systems, configurations and web browsers mean we can not provide any technical support.

If you are using Windows XP with Service Pack 2 (SP2) and Internet Explorer and the infobar popped up the following message: To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options... then you need to allow the active content to run. In this case click the information bar then Click allow blocked content. This is all you need to do.